FAQ

General

Do I Need to Pay for Samples?

  • Samples are free if they are standard stocked models and don’t require any customization. You’ll just need to provide your freight collect account (FedEx, DHL, TNT) to cover shipping costs.
  • If you don’t have a freight collect account, there will be a standard express fee.

What is Your Minimum Order Quantity (MOQ)?

  • Stocked models (1km and above) have no minimum order quantity.
  • Custom lengths, structures, or materials require a minimum order of 2km to 10km.

Inquiry

How Can I Get a Quote Quickly?

You can easily request a quote through our online service or by emailing us at info@pioneergoods.net. Our experts will respond within 1-12 hours.

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